Terms of Service

These Terms of Service (“Terms”) are a binding agreement between you and Aske Soluzio Informatikoa S.L. governing your use of the Cinemabide website and application. Please read them before creating an account. By creating an account, or by using the Service, you accept these Terms. If you do not accept them, do not use the Service.

1. Who you are contracting with

2. Definitions

• Service — the Cinemabide film production management platform at app.cinemabide.com, the website at www.cinemabide.com, and any related applications, APIs and documentation.
• Customer — the organisation or individual that opens a workspace and is responsible for the account.
• Workspace — the isolated environment in which a Customer’s productions and records are stored.
• User — any individual authorised by the Customer to access a Workspace, including you.
• Customer Content — all data, text, files and material submitted to the Service by a Customer or its Users.

3. Eligibility and accounts

1. You must be at least 18 years old and able to enter into a binding contract.
2. If you accept these Terms on behalf of a company or other organisation, you confirm you have authority to bind it, and “you” means that organisation.
3. Account details must be accurate and kept up to date.
4. You are responsible for keeping your credentials confidential and for everything done under your account. We strongly recommend enabling multi-factor authentication. Tell us immediately at hello@cinemabide.com if you suspect unauthorised access.
5. Accounts are personal to a User and must not be shared. The Customer may add, suspend or remove Users, and controls their roles and permissions.

4. The Service, and changes to it

1. We grant you a non-exclusive, non-transferable, revocable right to access and use the Service during your subscription, for your own internal business purposes and in accordance with these Terms.
2. We improve the Service continuously and may add, change or remove features. We will not materially degrade the core functionality of a plan you are paying for during a paid term without giving you at least 30 days’ notice, and in that case you may terminate and receive a pro-rata refund of prepaid fees.
3. Some features are optional and clearly marked, including AI assistance. Using them is your choice.

5. Plans, fees and billing

1. Free plan and launch period. There is a free plan that requires no payment card. During the launch period we may make paid features available at no charge. We may end the launch period or change what the free plan includes on 30 days’ notice; you will never be charged without first agreeing to a paid plan.
2. Paid plans. Prices, plan limits and the billing period are those shown on our pricing page or in your order at the time you subscribe.
3. Taxes. Prices are exclusive of VAT and other applicable taxes, which are added where required. Business customers in the EU outside Spain with a valid VAT number may be invoiced under the reverse charge mechanism.
4. Payment and renewal. Fees are payable in advance. Subscriptions renew automatically for successive periods unless cancelled before the end of the current period. Cancellation takes effect at the end of the paid period; we do not provide partial refunds for a period already started, except as set out in clause 4.2 or where the law requires it.
5. Late payment. If an invoice is unpaid we may suspend access after giving you notice and a reasonable opportunity to pay. Statutory late-payment interest may apply under Spanish Law 3/2004.
6. Price changes. We may change prices with at least 30 days’ notice, effective from your next renewal. If you do not accept a price change, you may cancel before it takes effect.

6. Acceptable use

You must not, and must not permit anyone else to:

• Use the Service unlawfully, or to store or transmit material that is unlawful, defamatory, harassing or infringing;
• Upload material that infringes another person’s intellectual property, image rights or privacy, including scripts, footage, stills or personal data you have no right to hold;
• Upload malware, or attempt to gain unauthorised access to the Service, other Workspaces, or the infrastructure behind them;
• Probe, scan or load-test the Service without our prior written consent, or circumvent rate limits, plan limits or authentication;
• Reverse engineer, decompile or copy the Service, except to the extent this restriction cannot lawfully be excluded;
• Resell, sublicense or provide the Service to third parties as a bureau service, unless we have agreed in writing;
• Scrape or systematically extract data from the Service by automated means outside our documented API;
• Use the Service to build a competing product, or to benchmark it for publication without our consent.

If your use threatens the security, integrity or availability of the Service, we may suspend access immediately and without notice. We will restore access as soon as the cause is resolved, and we will tell you why we acted.

7. Customer Content and intellectual property

1. Your content stays yours. The Customer retains all rights in Customer Content. We claim no ownership of it.
2. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, index and display Customer Content strictly to the extent necessary to provide, secure and support the Service, and to comply with the law. That licence ends when the content is deleted, subject to backup cycles.
3. You are responsible for Customer Content: for having the rights to it, for its accuracy, and for its lawfulness — including any consent required from cast, crew or other individuals whose personal data you enter.
4. We do not use Customer Content to train AI models, and we do not license it to anyone else for that purpose.
5. Our intellectual property. The Service, its software, design, trade marks and documentation belong to Aske or its licensors. Nothing in these Terms transfers any of those rights to you.
6. Feedback. If you send us suggestions, we may use them freely to improve the Service, without obligation or compensation.

8. Data protection

1. Our handling of personal data is described in our Privacy Policy, which forms part of these Terms.
2. Where we process personal data contained in Customer Content, we do so as a processor on the Customer’s documented instructions, and the Customer is the controller. Our Data Processing Agreement, incorporating Article 28 GDPR, applies and is available on request from privacy@cinemabide.com.
3. The Customer is responsible for having a lawful basis for the personal data it puts into its Workspace, and for informing the individuals concerned.
4. We will notify the Customer without undue delay if we become aware of a personal data breach affecting its Workspace.

9. Confidentiality

Each party may receive information from the other that is confidential. Each party will use the other’s confidential information only to perform this agreement, protect it with at least reasonable care, and not disclose it except to staff and advisers who need it and are bound by equivalent obligations, or where disclosure is legally required. These obligations continue for three years after the agreement ends, and indefinitely for trade secrets.

10. Availability and support

1. We aim for high availability but do not guarantee uninterrupted service on the free plan. Any service level commitment applies only if stated in a written order or service level agreement.
2. We carry out planned maintenance, normally outside European business hours, and will give advance notice of maintenance likely to cause significant disruption.
3. Support is provided by email at hello@cinemabide.com during business hours in Spain, in English, Spanish or Basque.

11. Third-party services

The Service integrates third-party components — including identity providers for “Sign in with Google” and “Sign in with Microsoft”, and language-model providers behind optional AI features. Your use of those components may be subject to the third party’s own terms. We are not responsible for third-party services, and their availability is outside our control. AI output may be inaccurate or incomplete; it is a suggestion to be reviewed by a human and must not be relied on as legal, financial or professional advice.

12. Term, suspension and termination

1. These Terms apply from the moment you first use the Service until your account is closed.
2. You may close your account at any time from within the application or by writing to us.
3. We may suspend or terminate access if you materially breach these Terms and do not remedy the breach within 15 days of written notice, if payment is overdue after notice, or immediately where required by law or where continued access poses a serious security or legal risk.
4. We may terminate a free account on 30 days’ notice.
5. Data export and deletion. For 30 days after termination you may request an export of Customer Content in a structured, machine-readable format. After that period we delete Customer Content within 90 days, except where retention is legally required. See the Privacy Policy for detail.
6. Clauses that by their nature should survive termination do so, including clauses 7, 9, 13, 14, 15 and 18.

13. Warranties and disclaimers

We warrant that we will provide the Service with reasonable skill and care, in accordance with these Terms and applicable law. Beyond that, and to the fullest extent permitted by law, the Service is provided “as is” and we exclude all other warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be error-free, uninterrupted, or that it will meet requirements we have not agreed in writing. Nothing in these Terms excludes or limits the statutory rights of a consumer.

14. Limitation of liability

1. Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for wilful misconduct, or for any other liability that cannot lawfully be limited.
2. Subject to clause 14.1, neither party is liable for indirect or consequential loss, loss of profits, loss of revenue, loss of anticipated savings, loss of business or loss of goodwill.
3. Subject to clause 14.1, our total aggregate liability arising out of or in connection with these Terms in any 12-month period is limited to the total fees you paid us for the Service in the 12 months before the event giving rise to the claim, or €100 where no fees have been paid.
4. You are responsible for maintaining your own copies of material you cannot afford to lose. Our backups are a disaster-recovery measure for our infrastructure, not a substitute for your own archive.

15. Indemnity

You will indemnify us against claims, damages and reasonable costs arising from Customer Content, or from your use of the Service in breach of these Terms or of the law, provided we notify you promptly of the claim, give you reasonable control of the defence, and cooperate at your expense.

16. Force majeure

Neither party is liable for failure to perform caused by events beyond its reasonable control, including natural disasters, war, terrorism, labour disputes, failures of telecommunications or power networks, government action, or large-scale failures of third-party infrastructure providers.

17. Changes to these Terms

We may amend these Terms as the Service or the law evolves. We will publish the updated version on this page and, for material changes, notify account holders by email or in the application at least 30 days before they take effect. Continuing to use the Service after that date means you accept the new Terms. If you do not accept them, you may terminate before they take effect and receive a pro-rata refund of prepaid fees.

18. Governing law and disputes

1. These Terms are governed by Spanish law.
2. For business customers, the courts of Bilbao (Bizkaia, Spain) have exclusive jurisdiction.
3. If you are a consumer, you keep the protection of the mandatory rules of the country where you live, and you may bring proceedings in the courts of your place of residence. You may also use the European Commission’s online dispute resolution platform at ec.europa.eu/consumers/odr.
4. Before starting proceedings, we ask that you contact us so we can try to resolve the matter directly.

19. General

1. Entire agreement. These Terms, the Privacy Policy and any written order form are the entire agreement between us on their subject matter, and replace any earlier understanding.
2. Severability. If a provision is held invalid, the rest remains in force and the invalid provision is replaced by a valid one closest to its intent.
3. No waiver. Not enforcing a right is not a waiver of it.
4. Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or to an acquirer of the business, on notice to you.
5. Notices. We send notices to your account email address; you send notices to hello@cinemabide.com or to the postal address in clause 1.
6. Language. These Terms are published in English, Spanish, Basque and Arabic. The English version prevails in the event of a discrepancy, except where mandatory consumer law requires otherwise.

20. Contact

Aske Soluzio Informatikoa S.L., C/ Mayor 17, 4º derecha, 48930 Areeta-Getxo, Bizkaia, Spain — hello@cinemabide.com.